Refer to this KB article for question about Akia Website
Active Messages (Displayed on the Left Side of the Screen)
Quick Loom Video : Chat Loom
An Orange Dot signifies that there is an active message currently assigned to a specific agent or team.
Messages that have not yet been opened are marked with a Red Dot.
Messages that have not yet opened or assigned are marked with a "Green Dot"
- Messages are to be closed each time
Guest Information: This section contains important details about the guest, including their name, contact information, and reservation specifics. Additionally, it provides a convenient link for accessing the guest's identification documents, which may be required for verification or check-in processes. Make sure to review this information carefully to ensure a smooth interaction with the guest.
Guest Reservations (Current, Past & Cancelled)
Questions:
1. Why does the reservation not have the Akia " Contract and ID Verified" Tag?
- Answer: There was an issue with something on the agreement (normally this has to do with ID Verification)
- Solution: Manually Verify the ID in Akia
2. How do I open the signed rental agreement or confirm if a guest is brining pets?
- No need to open the document to see about pets (see the snip below) it shows in the chat
- To view the document click on the agreement in Akia or the confirmation link just below it
- Rental agreement will also be attached to the reservation in Track
- ID will also show on the rental agreement
The following can be sent manually to the guest via the "MAGIC WAND"
Magic Wand Options
1. MINI APPS
- Rental Agreement
- City Ordinances (Good Neighbor Brochure)
- House Manual / Arrival Instructions
- ID Submission Link
- Extend Your Stay
2. CUSTOMER (Automatically fill in the guest's contact information when composing a message.)
3. RESERVATION (Automatically fill in the Reservation information when composing a message.)
4. OTHER (Automatically fill in the time or date when composing a message)
HOW DO I CHANGE MY PERSONAL SETTINGS OR PROFILE PIC
** THIS IS LOCATED IN UPPER RIGHT CORNER NEXT TO PROFILE PIC)
PROFILE:
- NAME
- TITLE
- PASSWORD CHANGES
- PROFILE PHOTO
- MESSAGING SETTING (CHANGE IF YOU DON'T WANT TO SEND EACH TIME YOU HIT ENTER)
- INBOX SETTINGS (WHAT YOU WANT TO SEE)
- NOTIFICATION SETTING
- I STRONGLY SUGGEST TURNING OF THE NOTIFICATION SOUND (WILL DRIVE YOU CRAZY)
- SIGNATURE FOR MESSAGES
