Cancelling a Reservation - Direct Bookings/Scurto

Follow these steps to cancel a direct booking or Scurto booking

HOW TO CANCEL A RESERVATION

Direct Booking / Scurto or with agent

Note: You must follow the cancellation guidelines given to the guest

1. Copy and paste cancellation request in note
2. Cancel the reservation – click the drop down on the green “check in” box and select cancel reservation.

• Void the booking fee in the FOLIO section (Only if a full 100% Refund)
• (If the guest cancels and we keep the booking fee - leave it in the folio and Reservation amount will update)
• If there is loss of rent, you will need to put that amount in the Cancellation Charge box "rent only" and leave the booking fee in the folio and refund the remaining amount

1. Refund Guest and email the refund receipt(s)
2. Cancel city contract // Uncheck “city contract” tag
3. Cancelled reservation is complete