🌟 Welcome to the ACME Magic Makers Team!
At ACME House Company, we don't just manage homes — we create unforgettable vacations. Every guest interaction is a chance to deliver magic. Inspired by Disneyland's legendary service, we will show you how to turn ordinary moments into lifelong memories.
🏛️ The Four Keys to ACME Guest Service
|
Key |
Meaning |
How We Apply It |
|
Safety |
Guests must feel physically and emotionally safe |
Proactively maintain safe, hazard-free homes. Communicate clearly during service disruptions. |
|
Courtesy |
Always exceed expectations with kindness |
Smile warmly, use names, thank sincerely, listen deeply. |
|
Show |
Deliver polished, beautiful, seamless experiences |
Properties pristine. Personal appearance professional. Positive energy. |
|
Efficiency |
Respect guests' time |
Fast responses, no unnecessary steps, anticipate needs. |
ACME Excellence means Safety first, Courtesy always, Show consistently, and Efficiency without fail.
🎮 "On Stage" at ACME
When you are guest-facing, you are on stage — part of the ACME experience.
- Always smile. It shows in your voice and body language.
- Keep conversations with coworkers positive when guests are nearby.
- Maintain professional appearance: clean attire, tidy hair, confident posture.
- Never break character by showing frustration or boredom.
✨ Every moment "on stage" is an opportunity to create magic.
📝 Magical Vocabulary: ACME Language Guide
|
Instead of Saying: |
Say This: |
|
"I don't know." |
"Great question! Let me find out for you." |
|
"That's not my job." |
"Let me personally get the right person to help you." |
|
"You have to..." |
"May I suggest..." or "The easiest way is..." |
|
"Calm down." |
"I completely understand how important this is to you." |
Words create the guest experience. At ACME, we use words that empower, support, and delight.
📞 ACME Phone Etiquette
- Answer within 3 rings with a warm, joyful tone.
- Script: "Good [Morning/Afternoon], thank you for calling ACME House Company. This is [Your Name], how may I assist you today?"
- No filler words ("uh," "like," "you know"). Speak clearly and professionally.
- Always verify spelling when confirming emails or names.
- Summarize solutions before ending the call.
- End with appreciation: "Thank you for choosing ACME House Company. We look forward to your stay!"
💫 ACME Pixie Dust Moments
Small, thoughtful gestures make a huge difference:
- Personalized welcome notes
- Surprise treats for kids, pets, or anniversaries
- Extra pool towels on a hot day
- Local insider tips
Pixie Dust is what makes ACME unforgettable. Create 3+ magic moments per month! 🌟
💪 Handling Guest Issues the ACME Way
When a guest has a problem:
- Listen Fully — no interrupting.
- Apologize Sincerely — even if not your fault.
- Take Ownership — "I will personally take care of this for you."
- Solve Quickly and Creatively — go the extra mile.
- Follow Up — make sure the guest feels 100% happy.
✨ Problems are opportunities to create lifelong loyalty.
💪 ACME Team Mantra
"We are not just solving problems. We are creating lifelong memories." "Every guest leaves happier than they arrived." "Today, I am someone's magical ACME moment."
Welcome to the ACME Magic Makers Team! Let’s make magic happen every single day! 🌟