Please follow these steps to process a Marriott (HVMI) Reseration
** These reservations are a direct connect like Airbnb and reservation are locked **
-
MARRIOTT WEB ORDERS
Open the email in Track
- There will only be 1 email that should be saved in G:Shared drives > Reservations Dept Share > Attach Marriott Itineraries in Track
- Save as: Last Name - Itinerary
- This should also be saved in the reservation (Track) in Attachments
- Label as Marriott Itinerary
Add a “Housekeeping” note in the reservation stating:
- Do not discuss $$ with Guest as they Pay with Points
Agreement and ID request will be sent via Akia automatically
Process City Contract (See “Creating a City Contract”
Copy contract # provided in MuniRev and paste in the reservations notes (no category)
Update the Contract Management Sheet with a “comment” with the contract number for management to transfer the information
** Note ** Any special requests must be collected from the guest directly and can not be requested via Marriott - We will need a Credit Card for any of these requests
- Pool Heating
- Early Check in or Late Check out
- Adding a pet
All communications with these guests should be done via Akia unless it is an email from the guest.
- There will only be 1 email that should be saved in G:Shared drives > Reservations Dept Share > Attach Marriott Itineraries in Track