How to process a Marriott Reservation

Please follow these steps to process a Marriott (HVMI) Reseration

** These reservations come with (3) emails **

• Marriott Channel Notification
• BookingPal Itinerary
• Points / Cash conversion (how they paid and cancellation policy) - This is called Confirmation when attaching in Track to reservation

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1. Copy and past the Channel notification in the notes (remove the line spacing)
2. Save and attach the “Confirmation” in Attachments - Label “Confirmation”
3. Confirm that the correct “Marriott” rental agreement was emailed “e-sign”
   1. This is an important step as we do not send any documentation that reflects money to these guests and there is a special “Marriott” Booking confirmation for these reservations
4. Complete the City Contract
   1. https://docs.google.com/spreadsheets/d/1YZgl-szjHQR19ADO0Obx38_M-vbaPaAtIqqI3rL8asU/edit?gid=0#gid=0

5.    Add the following verbiage in the reservation notes

1. 1. DO NOT DISCUSS $$ WITH GUESTS AS THEY PAY WITH POINTS

This completes the booking process.