Plum Guide Booking
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      Plum Guide

      How to Process a Plum Guide Reservation

      PLUM GUIDE WEB ORDERS

      Plum Guide is an International 3rd Party booking platform. These reservations can be tricky as Plum Guide does not recognize our house names and they rename them. These reservations come through via BookingPal and are paid directly. You will need the credit card info for any additional charges that are added after booking. With this platform, it is routed through another 3rd party “BookingPal” site (See "Website Log In's Page") for log in information.

      Step-by-Step Guide for Processing Plum Guide Web Orders:

      1. Find the Web Order: Locate the Plum Guide Web Order in the "Track emails."
      2. Copy the Breakdown: Copy the details of the web order breakdown.
      3. Paste into Reservation Notes: Paste the copied breakdown information into the reservation notes section, labeled "No Category." Remove spacing for cleaner look
        1. To view the reservation on Plum Guide you will need to log in to Plum Guide Platform to get this information (See Website Log In's Page for long in info)
          1. Go to “Bookings” Locate the guest
          2. Click on “View Booking”
          3. Navigate to the Breakdown
          4. Save info in the Track Reservation “Attachments”
      4. Locate on Contract Management Sheet: Find the reservation on the "Acme Contract Management Sheet." The reservation will typically be at the bottom of the page.
      5. Create Contract on MuniRev: Click the link to the “Create Contract” and this will navigate you to the MuniRev site to create the contract for the reservation.
      6. Copy Contract Number: Copy the contract number generated on MuniRev.
      7. Paste Contract Number: Paste the contract number into both the "Reservation Note: No Category" section and into the "Contract Management Sheet" by adding a "Comment" to the "Action Needed" column.
      8. Delete Web Order Email: Delete the Web Order email from the "Track" emails.
      9. Automatic Agreement/ID Request: Note that the "Agreement and ID Submission Request" will be automatically sent via Akia
      10. Example of House Names  (After Hours = Chi Chi House / Atlas Chic = The Riverside)