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      1. Best Practices & Standard Operating Procedures
      2. Property Agents

      Point Central System Guide

      This guide will outline the processes for managing property access and temperature settings using Point Central.

       

      1. Creating Access Codes

      To create a new access code for a guest, follow these steps:

      1. Log into Point Central:
        • Use your authorized login credentials to access the Point Central dashboard.

      2. Select the Property:
        • Navigate to the property for which you need to generate the code.

      3. Create a Code:
        • Click on the "Access Control" or "Lock Management" section.

        • Choose "Create New Code".

        • Enter the guest’s name, check-in, and check-out dates.

        • Generate Code: The system will automatically generate a unique access code.

      4. Assign the Code:
        • Ensure the generated code is assigned to the correct door or lock.

        • Confirm that the check-in and check-out times align with the reservation details.

      5. Send Code to Guest:
        • Provide the access code to the guest through your preferred communication channel (e.g., email, SMS).

      2. Unlocking the Door Remotely

      To remotely unlock the door for a guest, follow these steps:

      1. Log into Point Central:
        • Access the Point Central dashboard with your credentials.

      2. Navigate to the Property:
        • Select the property where the door is located.

      3. Unlock the Door:
        • Under "Access Control", locate the "Lock Management" section.

        • Find the lock assigned to the guest.

        • Click on "Unlock". The system will send a signal to unlock the door.

      4. Confirmation:
        • Ensure that the door has been successfully unlocked by confirming the status in the system or by direct verification (if applicable).

      3. Adjusting Thermostat Temperatures

      To manage the thermostat settings remotely:

      1. Log into Point Central:
        • Use your login credentials to access the system.

      2. Select the Property:
        • Navigate to the relevant property where the thermostat needs adjustment.

      3. Adjust Temperature:
        • In the "Thermostat Management" section, you will see the current temperature and settings.

        • Use the "Increase" or "Decrease" options to adjust the temperature to the desired setting (e.g., 74°F minimum for cooling).

        • You can set the temperature for specific time frames if required.

      4. Save and Confirm:
        • Save the changes and verify that the thermostat is set correctly by checking the status in the system.

      4. Verifying Guest Access Codes

      To verify a guest’s access code:

      1. Log into Point Central:
        • Access the system using your authorized login credentials.

      2. Select the Property:
        • Choose the property for which you want to verify the access code.

      3. View Guest Access Codes:
        • Navigate to "Access Control" and select the "Lock Management" section.

        • You will see a list of all assigned codes, including the guest's name, access code, and access times.

      4. Verify Code Validity:
        • Check the guest’s access code against the reservation details to ensure it matches the correct check-in and check-out times.

        • If there’s a discrepancy, adjust the access times or contact the guest to clarify.

      5. Changing Code Access Times

      To modify the access time for a code:

      1. Log into Point Central:
        • Use your authorized login credentials to access the system.

      2. Select the Property:
        • Navigate to the property where you need to adjust the code.

      3. Modify Access Times:
        • In "Access Control", locate the "Lock Management" section.

        • Find the guest's access code and click "Edit".

        • Adjust the check-in and check-out times as needed to reflect changes in the guest's reservation.

      4. Save Changes:
        • Once the access times are adjusted, click "Save" to update the system.

        • Verify that the changes have been applied correctly by checking the code access times.