Templates for Quick Replies in Akia
Last updated 5/16/25
ACCESS (LOCK BOX)
Creator: Celina
Hi (Guest Name), I'm so sorry for the inconvenience! Could you please try using code### on the lockbox nearby? It should have the keys you need to get inside. Let me know if you need any help!
ACCESS - NEW CODE
Creator: Celina
I'm so sorry to hear you are having trouble accessing the property (Property Name). We've created a new code for your stay. Please can you try ######* and let us know if this works?
ACCESS TROUBLES
Creator: Celina
I'm so sorry to hear you are having trouble accessing the property (Property Name). Can you confirm if you are located at the front door or front gate?
BAGGAGE STORAGE
Creator: Gene Warness
Hello, Unfortunately our company is not equipped to provide storage of guests' luggage or accept deliveries of items on behalf of guests. If you are shipping items, please have them delivered to the home during your stay. If you are looking to store baggage before or after your stay, please contact the following company that provides storage at a low fee. You can even arrange this and reserve times online. Bounce - Luggage Storage 301 N Palm Canyon Suite 200 (located in Bongo Johnny's restaurant) 760-318-3960 Website to reserve online storage: https://bounce.com/stores/palm-springs/RZ33hX?utm_campaign=store_gmbs&utm_medium=website_url&utm_source=gmb
ACME House Company
Reservations Department
866-840-9552
CHECKING OUT
Creator: Celina
Hello (Guest Name). Thank you for your inquiry and support! Please check all doors leading outdoors have been closed and secured. . If you used keys during your stay, kindly return them to the lockbox and make sure it's secured. We hope you had a wonderful stay--safe travels!
CHECK OUT REPLY
Creator: Celina
Thank you for letting us know (Guest Name). We truly hope you enjoyed your stay. Wishing you safe and smooth travels ahead!
FESTIVAL - PALM SPRINGS ORDINANCE VIDEO LINK
Creator: Celina
"Hi (Guest First Name), We hope you enjoyed your first night at (Property Name)! we're thrilled to have you! We kindly ask that you take a quick moment to watch this short video about the Palm Springs Vacation Rental Ordinance: Video Link. https://www.loom.com/share/8e343f8635364879bf7f0f8eb494b207 If you have any questions, don't hesitate to reach out--we're here to help! Enjoy your stay!
CONCIERGE REFERRALS (BESPOKE)
Creator: Gene Warness
Hello, Thank you for your request. We're pleased to provide you with a link to a local concierge service: https://thebespokeconcierge.com and their direct phone number is 760-815-8818 As we don't work directly with this company, we would love to hear your feedback. Please mention that you were referred by ACME House Company.
DATE EXTENSION (50% OFFER)
Creator: Gene Warness
Hello: I understand that you are interested in extending your stay. We are offering 50% off the nightly rate. To add the extra day(s) to your reservation, the total will be $ Please let us know if you would like to take advantage of this awesome deal to extend your vacation at the discounted rate. Thank you ACME House Company Reservations Department 866-840-9552
EARLY CHECK IN (NOT AVAILABLE)
Creator: Celina
Hi (Guest Name), thank you for your request. Unfortunately, we're unable to offer an early check-in this time due to another guest's departure. If anything changes, we'll be sure to let you know. We're looking forward to welcoming you soon!
EARLY CHECK IN (AVAILABLE)
Creator: Celina
Hi (Guest Name), our standard check-in time is 3 pm. We can offer a complimentary check-in at 2pm or if you'd like to arrive as early as 11 AM, we can arrange that for $99 plus tax. Please let us know which option works best for you!
EARLY CHECK IN (TOO SOON TO ADD)
Creator: Gene Warness
Hello We do offer a 11am priority arrival for $99 plus tax. This is able to be added the week prior to arrival if it is still available. If you are just looking for an hour or two then call us after 1pm on the day of arrival and if housekeeping is done, we can allow early access at no charge. Thank you ACME House Company Reservations Department 866-840-9552
EXTRA NIGHT (PROPERTY CARE)
Creator: Celina
Hi (Guest Name), we're thrilled you'd like to stay longer! We've passed your request to our reservations team and they'll follow up shortly with confirmation. Thanks so much for your patience!
GUEST ESCALAION
Creator: Celina
Hi (Guest Name), we apologize for any inconvenience you have experienced. We understand that such situations can be frustrating, and we truly appreciate your understanding and patience as we work to address this issue. Our team is dedicated to making your stay as enjoyable as possible. We will give you a call to discuss compensation shortly. Thank you.
GUEST REPORT
Creator: Celina
Hello (Guest Name), thanks for reaching out. We've created a task for our operations team to follow up. We appreciate your patience and will be in touch as soon as we have an update.
GUEST SATISFACTION
Creator: Celina
Hi (Guest Name), we wanted to follow up on the recent service request at (Property Name). Was the issue resolved to your satisfaction? If you don't mind sharing, how would you rate the service you received on a scale of 1 to 10? Your feedback helps us improve!
HEAT WAVE ADVISORY
Creator: Celina
Hello (Guest Name), We're experiencing a heat wave in Palm Springs. Local temperatures are expected to be between 112°F and 120°F this week. To keep the property cool and conserve energy, please use blinds or curtains to block the sun and keep doors closed. Let us know if you have any questions. Have a great weekend and remember to stay hydrated! -ACME House Company
LATE DEPARTURE (AVAILABLE)
Creator: Celina
Hi (Guest Name), our standard checkout time is 10am. We can offer a complimentary late checkout at 11am or you can checkout as late as 3pm at a rate of $99 plus tax. Please let us know how you wish to proceed. Thank you!
LATE DEPARTURE (NOT AVAILABLE)
Creator: Gene Warness
Hello, We are so happy you are enjoying your stay and wish to extend your departure time. Unfortunately, this is not available for your reservation. We do appreciate you staying with us and hope to host you again soon. Safe Travels
LOST & FOUND
Creator: Celina
Hi (Guest Name), thank you for reaching out. We've notified our team and will be in touch as soon as we have an update. Fingers crossed we locate your item quickly!
MID-STAY TIDY (UNSCHEDULED)
Hello , We are contacting you regarding your upcoming stay on and would like to remind you that you have 1 Mid-Stay Tidy (included with your stay) that you have not scheduled yet. Please contact one of our property care agents to schedule this service at 760-537-6722. Thank you ACME House Company Reservations Department
PALM SPRINGS ORDINANCE
Creator: Celina
Hello (Guest Name), this is ____ with Acme house company. I am messaging to check in with you and ensure your arrival to palm springs went well. I also wanted to give you a friendly reminder of the Palm Springs Vacation rental city ordinance. The city ordinance states NO music outdoors, not on your cell, a tv or small speaker, only 1 vehicle per bedroom & 2 guests per room, no trash in the public view, all vacation rentals have walk-up service set up with the trash company and quiet hours from 10pm-10am. Please let us know if you have any questions or if we may be of any assistance. Guest services phone number is 760-800-0661. Have an amazing day! and again this ------- with ACME House Company
POOL CLEANING REQUEST
Creator: Celina
Hi (Guest Name), Unfortunately due to the current high winds in the area, we are unable to provide extra pool cleanings outside of the regular scheduled service. However, a pool net is available at the property, which you can use to remove any extra debris as needed. We appreciate your understanding and are here if you need anything else!
TEMPORARY POOL FENCE REFERRAL
Creator: Gene Warness
Hello, There is a local pool fence company that you can contact for your stay. Please note that any damage to the property is not allowed but this company has temporary fencing they rent and set up. Please contact All-safe Pool Fence and covers Website: www.allsafepool.com Phone: 760-217-0987 Please Note: Acme does not accept any liability for damage or injury from the fence.
POOL HEAT HAS BEEN ADDED TO YOUR RESERVATION
Creator: Gene Warness
Hello, Thank you for your reply. We have added the pool heat to your reservation and emailed your receipt. Please let us know if you have any questions prior to your arrival. Thank you ACME House Company Reservations Department 866-840-9552
POOLSIDE MASSAGE / FACIAL
Creator: Gene Warness
Hello, Here is a company that handles poolside massage and facials. Please contact them directly to schedule and for payment. Quality Massage & Facials Mobile Spa 760-408-5626 www.qualitymassagetherapy.com Facebook - Quality Massage & Facials Mobile Spa Instagram @qualitymassagemobilespa.com
POWER OUTAGE
Creator: Celina
Hello (Guest Name), thank you for reporting this. After some investigation, I found that the power is out due to an unexpected power outage. Unfortunately, we have no control over these unplanned power outages. Please check out this link https://www.sce.com/outage-center/check-outage-status for any status updates on power restoration. Let us know if you have any questions.
PRIORITY ARRIVAL OFFER
Creator: Gene Warness
Hello, We are contacting you regarding your upcoming reservation You are scheduled to arrive on "DATE" at "NAME OF PROPERTY" and we have some great news. Priority arrival is available for your reservation. Priority arrival allows you to arrive at 11am (4 hours early) so you can enjoy the day having fun in the sun. The cost for Priority Arrival is $99 plus tax. If this works with your plans, simply reply to this message or give us a call and we will get that added for you. Thank you ACME House Company Reservations Department 866-840-9552
PRIORITY ARRIVAL / EXTENDED DEPARTURE OFFER
Hello xxx, We are contacting you about your upcoming arrival at the "NAME OF PROPERTY" with a check in date of "DATE" Are you looking to check in early? We have a PRIORITY ARRIVAL available for your stay. To add the extra 4 hours to your stay it will be $99.00 plus tax and you can arrive as early as 11AM. We also have an extended departure available as well. To add the extra 5 hours to the end of your stay, it will be $99 plus tax and you can stay as late as 3PM. If you like both options, we can add both for a discounted rate of $149 plus tax Please let us know if you would like to add one or both options to your reservation. Thank you again. Have a safe trip! See you soon! ACME House Company Reservations Department 866-840-9552
PRIORITY ARRIVAL (NOT AVAILABLE)
Hello, We do offer a guaranteed 11am priority arrival however, this is not available for your reservation. You are most welcome to give us a call after 1pm and if housekeeping is done, we can let you in at no charge but this is not guaranteed.
VIOLATION OF RENTAL AGREEMENT (POSSIBLE EVICTION)
Creator: Celina
Hi (Guest Name), this is (Your Name) with ACME House Company. We've received confirmation of a violation of the rental agreement at (Property Name). This is a serious breach of the city ordinance and house rules. An agent will be calling you within the next 15 minutes to discuss the matter and inform you whether your stay will be terminated. Please be available to take the call.
WIFI - NOT WORKING
Hello (Guest Name), we're sorry to hear about the Wi-Fi issues. To confirm, you are using the network: (Wi-Fi Name) and password: Wi-Fi Password)? If so, please try resetting the router by unplugging it for about 30 seconds and plugging it back in.
WIND ADVISORY
Hi (Guest Name), Palm Springs is expecting high winds and occasional strong gusts over the next few days. As a precaution, we recommend not leaving personal items or pool towels outside and would greatly appreciate keeping the umbrellas down and secured when not in use. At this time we are not offering extra pool cleanings outside of the regular service. A pool net is available to remove extra debris. Thank you for your understanding!