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Best Practices & Standard Operating Procedures
Reservation Sales
Reservation Sales
Best practices and standard operating procedures for the reservation sales team
New Owner - Revenue Concerns
Owner - Revenue Concerns
Akia - Templates
Lowering Min Stay to 2 Nights in Q3
Marriott
How to process a Marriott Reservation
Marriott Cancellation Policy
Plum Guide Booking
Plum Guide
Airbnb
Airbnb - Guest Review
Airbnb Reservation Process
Airbnb Cancellation Policy - Firm
Airbnb - Sending/Requesting Funds How to
Adding "Airbnb" Damage Waiver
Airbnb - How to add additional nights for in-house guests
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VRBO
Track - Processing VRBO Reservation
VRBO Cancellation Policy
City Contracts
How to Extend a "Current" City Contract
How to Create, Extend and Cancel a City Contract
Reservation How To
How to Add Early Check in or Late Check out - Track
HOW TO PROVIDE A SHORT TERM QUOTE
How to create a Lead / Quote
29+ Night Mid-Stay Tidy Scheduling Process
Process for Verifying Last Minute Bookings (Reservations 29+ Nights)
How to Enter / Update Guest Contact Information
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Reservation Cancellation - All Sites
Cancellation Process / Cancellation Policies
Cancelling a Reservation - Direct Bookings/Scurto
Refunding a guest
Refunding a Guest
Track
How to contact Track ** URGENT ISSUES **
Track - Adding Arrival Instructions For PDF
Scurto
Scurto Website - How to Navigate
Reservation Agent Job Description / Overview
Reservation / Job Description / Overview