What to expect during onboarding with ACME House Company
Thank you for partnering with ACME House Company! We’re excited to work with you and want to help set your home up for success. The onboarding process is detailed, but our team of experts will make it as easy and seamless as possible.
Guests expect a smooth, trouble-free stay—and happy guests mean great reviews and stronger revenue. That’s why we focus on preventative measures before your home goes live.
This guide walks you through what to expect during onboarding.
Why Onboarding Matters
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Prevents guest issues and bad reviews
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Ensures safety, comfort, and convenience for every stay
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Maximizes revenue potential through smart preparation
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Includes key programs like Linen Assurance, Amenity Assurance, Safety & Failure Prevention Inspections, Annual Deep Cleaning and More
Step 1: Kickoff Conversation
Our onboarding team will reach out to schedule your kickoff call.
From there, you’ll hear from different ACME team members by email, phone, or text to collect details and keep the process moving.
Step 2: City of Palm Springs Rental Permit
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ACME coordinates the application or transfer of your City rental permit.
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We’ll request documents such as:
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Copy of your Grant Deed
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Trust or LLC paperwork (if applicable)
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Signed City application (we’ll provide the form)
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ACME submits the application, installs city-required safety items, and coordinates the City inspection.
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Timeline: typically 45 days to receive the permit.
🔑 Insurance Requirement:
The City requires homeowners insurance show at least $500,000 in personal or general liability coverage, and this information must be included in the application packet when submitted. Before the listing goes live, ACME House Company must be listed as Additional Insured.
Step 3: Inspections & Preventative Care
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Safety & Failure Prevention Inspection
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Ensures amenities are working, light bulbs/batteries are replaced, and the home is safe for guests.
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Completed at onboarding and repeated annually.
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Amenity Assurance Inspection
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Confirms all required amenities are present and in good condition.
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Earns your home the Amenity Assurance Badge—an ACME exclusive that boosts guest confidence.
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Step 4: Preparing the Home
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Professional Cleaning & Staging for photo and video shoots.
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ACME Linens & Towels installed (included in our Linen Program) for a consistent 5-star experience. These may be installed before photos are taken, or later during deep cleaning before first occupancy.
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Point Central Smart Home System installed, which includes:
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Keyless entry access control
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Connected thermostat for energy savings and diagnostics
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Door sensors
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Internet monitoring tools
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Step 5: Pool & Spa Setup
Since pools and spas are top guest amenities:
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ACME will need your remote access login for pool equipment.
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Guests will use a simple in-home controller for the spa.
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This prevents confusion, reduces complaints, and ensures a smooth guest experience.
Step 6: Building the Listing
Our team will:
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Edit and finalize photos & video
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Write the property description and amenity details
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Publish on ACMEHouseCo.com and partner booking sites
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Work with you to create the digital guest manual
Step 7: Final Prep Before Launch
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We’ll introduce you to your homeowner portal and ACME’s homeowner processes.
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Once everything is ready, your property listing goes live!
- A deep clean is performed before first occupancy.
Welcome Aboard
We’re thrilled to welcome you as a partner.
For more resources, visit the ACME Owner Knowledge Base.
Let’s make this a winning partnership!