How do I know if a guest paid for pool heat on my statement?
We understand that there can be some confusion regarding how these charges are displayed. Due to system limitations, the statements may not always provide a detailed breakdown for every period. However, you can easily determine the reservations that included pool heat by reviewing the booking details or reservation summaries.
If you prefer to have a detailed breakdown or need assistance in understanding the lump sum amounts, we are more than happy to help. Please don't hesitate to contact us at Actionitem@acmehouseco.com with your specific inquiries.
Here's an explanation to clarify:
1.Detailed Reservation Charges: On some statements, you will see pool heat payments itemized per reservation. This breakdown shows the exact amount paid for pool heat by each guest during their stay.
2. Lump Sum Amounts: On other statements, you may see a single lump sum amount for pool heat. This total represents the combined pool heat payments from multiple reservations and is shown at the bottom of page 1.
