How the Annual Program works
Written by Acme Founder - Michael Flannery
The annual Annual Safety & Failure Prevention Program was introduced as a way for our Owners to benefit from our internal Maintenance department. Once a year, the department inspects the property and addresses any safety or guest-related issues in one go, rather than on-demand or during a guest's stay. This not only saves our Owners money but also improves guest satisfaction.
ACME Owner Contract Reference:
- 1x per Year - ACME shall perform this Program one time per calendar year at Owner expense.
- Cost Not Included in 360 Service Bundle - The Program revolves around the ability for the 360 Service Bundle to cover your smaller maintenance expenses under $75 per occurrence throughout the course of the year. ACME House Company is able to do this at a reduced cost because we perform this Annual Safety and Failure Program.
- Scheduled between May and October - The Program will be scheduled between the months of May and October and during weekdays (Monday-Friday) to avoid impact on weekend bookings. Annually ACME will provide the Owner with notice of the scheduled dates, scope and cost to be covered by the Owner.
- Notice Provided of Costs - ACME will provide the Owner with a list of all required and non-required suggested items to be included in the Program along with a document for sign-off from the Owner to proceed with the required items at the Owners Expense not included in the 360 Service Bundle.
- Mandatory Completion - Completing the list of required Items communicated by ACME is mandatory to remain in the 360 Service Bundle program. Should an Owner not agree to move forward with the reasonably requested Required Items, the Property’s inclusion within the 360 Service Bundle may be terminated.
If you are on the 360 Service Bundle and want more info on how this Annual Program is related: Click Here
About the Annual Safety & Failure Prevention Program
Safety & Failure Prevention Work:
Slash costs and improve guest satisfaction with "Service Compression." The strategy delays low-risk maintenance, outsources small tasks, and schedules one annual long service day with leftover and preventive items, during the slow season May thru October, or at onboarding. Benefits include reduced emergency repairs, fewer guest refunds, and increased satisfaction. Last year, partners saw a 60% decrease in repair costs compared to 2022, resulting in excellent customer reviews.
The cost is passed through to you at cost from Acme. This is how we show up as your partner, and part of why Owners and Guests Trust Acme!
Cost Overview
|
Size |
Materials (+tax) |
Labor |
Total |
|---|---|---|---|
|
1 or 2 bedrooms, or any size condo |
$85.00 |
$215.00 |
$300.00 |
|
3 to 4 bedrooms |
$105.00 |
$250.00 |
$355.00 |
|
5 to 6 bedroom |
$120.00 |
$270.00 |
$390.00 |
FAQ’s:
Q: I onboarded recently, do I need to do this?
A: No if 6 months or less since your last annual work was done, if longer Yes. A single failure this program prevents, could exceed the total cost of the service.
Q: Can I do this work myself?
A: Completing this internal annual tune-up checklist is essential for guest satisfaction, cost savings, insurance compliance, and online travel agency agreements (Marriott, American Express). Experience shows that delegating this often leads to critical oversights (e.g., deadbolt batteries, clogged drains), causing costly guest issues and safety risks. Therefore, this crucial task and the amenity assurance inspection (no charge for inspection, only missing items) must be done internally. Fit & Finish, landscape, and pool inspections are for certification assessment only; any requested work is the owner's responsibility.
Q: When will I be scheduled?
A: With all of the properties we have to complete, we do not know that exact date, but will be May thru October, when your home is not booked, during a slow time, during the weekdays typically.
Q: Can I be there while the work is being done
A: Nope :) Please allow the technician un interrupted work time, this is a fixed price so they need to get in and get completed!
Q: What is the exact scope of work?
A: See this link to work checklist
Q: Is this work mandatory?
A: Yes, Every great hospitality organization has minimum standards, this is how we ensure we are always guest ready, without breaking your bank!
Q: Is this the total cost?
A: Yes for the standard scope of work. If you need replacement items, such as safety equipment, this is not included, a separate work order will be made and you will be contacted as you normally are for new items.