To ensure a consistent and high-quality experience for our guests, we have implemented the Amenity Assurance Program. This program outlines a list of required amenities that every home needs to have to operate as a successful vacation rental. Here's how the program works:
- Onboarding Inspection: During the onboarding of your home, we conduct an initial inspection to ensure all required amenities are installed and organized according to ACME standards.
- Ongoing Maintenance: We maintain the quality and availability of these amenities by replacing any items identified during arrival inspections.
- Annual Inventory Inspection: Once a year, we perform a thorough inventory inspection to identify and replace any deficiencies or worn-out items.
- We will proceed with installations under $400 without approval. Notifications will be sent if costs exceed $100, and approval will be requested if over $401.
We encourage owners to OPT-in for ACME to facilitate the amenity assurance program. By opting for ACME, you benefit from our high-quality, tested, and well designed products. These items are readily accessible and always in stock, allowing for quick and easy replacements whenever needed.
In contrast, if owners choose to install their preferred items, any deficiencies may force us to replace the entire set to avoid mismatched items, which can be costly and time-consuming. With over 400 amenity items in a home, owners could not possibly manage them from afar.
With ACME's installation, replacements are straightforward and efficient, as we carry all standard items in our vans, ensuring seamless one-for-one swaps. This streamlined process ensures your property maintains a cohesive and polished appearance with minimal hassle.
Our business relies on standardizing items that need to be in constant supply. This practice prevents daily emergencies that disrupt operations and consume significant resources. For example, the effort to replace a personalized item, such as a special umbrella, involves multiple steps and extensive coordination, costing approximately $200 in staff time.
While we understand that items like mid-century glasses can also be stylish, their frequent replacement when they go out of stock or get damaged can create unnecessary challenges. We ask that you reserve your design flair for more durable items and choose standard options for those that are prone to wear and tear. You can still personalize durable goods like rugs, art, furniture, tile, and landscaping, which last longer and make a lasting statement.
Click here to view the AMENITY ASSURANCE CHECKLIST
Q & A
Q: Can I send you the items for ACME team to install?
A: While we are committed to assisting owners, we firmly assert that either ACME or the owner must take charge of the Amenity Assurance (AA) process entirely. We do not supply partial items; only the entire list will suffice during the annual/onboarding inspection. This streamlined approach is crucial as we manage over 200 inspections, aiming for efficiency with one visit to inspect and one to install.
Q: Do guests know what amenities are provided?
A: YES! Guests want to know what amenities are available. Knowing the specific amenities helps guests plan their trips. Over 30,000 inquiries and bookings tracked annually show that 94% of guests ask about amenities.
Q: Why not just call me when things wear out or go missing?
A: This approach is impractical. A system where we initiate a process of procurement, requiring multiple visits and coordination, is not feasible. We ensure homes are ready for guest arrival without the logistical challenges of owner provided replacements.
Q: Does ACME make money from this?
A: No, we do not profit from this program. We aim to provide convenience and avoid emergencies by sourcing and maintaining high-quality items at competitive prices.
Q: If I choose to install the items myself, will ACME assist with the process?
A: No, if you opt to install the items yourself, ACME will not receive, install, or facilitate any part of the process.
Q: Can ACME make exceptions to this policy upon request?
A: No, ACME maintains a strict policy to uphold program standards consistently across all properties. If your property is limited on storage, please notify ACME so that we may find an alternative solution.
Q: What happens if a specialty item provided by the Owner is Lost, Stolen, Damaged or beyond use due to Wear & Tear? Do you replace my Owner item like for like?
A: No, ACME does not replace the item(s) with like for like items. We only replace items with items that are already stocked by the ACME team
Questions?
Please reach out to actionitem@acmehouseco.com or submit a ticket here.
Thank you for your partnership. We look forward to many successful years of hosting together!