Frequently Asked Questions
Q: Can I send you the items for ACME team to install?
A: While we are committed to assisting owners, we firmly assert that either ACME or the owner must take charge of the Amenity Assurance (AA) process entirely. We do not supply partial items; only the entire list will suffice during the annual/onboarding inspection. This streamlined approach is crucial as we manage over 200 inspections, aiming for efficiency with one visit to inspect and one to install.
Q: Do guests know what amenities are provided?
A: YES! Guests want to know what amenities are available. Knowing the specific amenities helps guests plan their trips. Over 30,000 inquiries and bookings tracked annually show that 94% of guests ask about amenities.
Q: Why not just call me when things wear out or go missing?
A: This approach is impractical. A system where we initiate a process of procurement, requiring multiple visits and coordination, is not feasible. We ensure homes are ready for guest arrival without the logistical challenges of owner provided replacements.
Q: Does ACME make money from this?
A: No, we do not profit from this program. We aim to provide convenience and avoid emergencies by sourcing and maintaining high-quality items at competitive prices.
Q: If I choose to install the items myself, will ACME assist with the process?
A: No, if you opt to install the items yourself, ACME will not receive, install, or facilitate any part of the process.
Q: Can ACME make exceptions to this policy upon request?
A: No, ACME maintains a strict policy to uphold program standards consistently across all properties. If your property is limited on storage, please notify ACME so that we may find an alternative solution.
Q: What happens if a specialty item provided by the Owner is Lost, Stolen, Damaged or beyond use due to Wear & Tear? Do you replace my Owner item like for like?
A: No, ACME does not replace the item(s) with like for like items. We only replace items with items that are already stocked by the ACME team
Questions?
Thank you for your partnership. We look forward to many successful years of hosting together!