Reservations
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      1. Owner Services & Onboarding
      2. FAQs
      3. Reservations

      When An Owner Donates Their Property

      Step by Step Instructions to Answer Owner Owner Services

      When an owner calls saying that they donated their home and that they now have the "Winners" that would like to use the home please do the following;

      1. Collect the Owner's name, Phone Number, and Email.
      2. Confirm the Property Being Donated
      3. Let the Owner Know someone from Reservations will be getting in touch with them.
      4. @ Ken and Gene on the Ticket.

       

      RESERVATIONS

      1. Contact Owner
      2. Collect from the Owner, Guest's Name, Email, and Phone Number
      3. ASK OWNER if there are any Blackout Dates, How Many Nights is the Guest Staying, Are we Charging a Refundable Security Deposit, Does the Donation have an Expiration Date?  Ask if there are any Special Arrangements offered with their Donation?
      4. Contact the Guest and collect all necessary information for the Booking which will be Guest of Owner.   Confirm Guest meets Minimum Age Requirements. 
      5. Book Guest
      6. Email Owner letting them know their Guest has been Booked.