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ACME Vendor 3-Strike Policy

ACME Vendor 3-Strike Policy:  At ACME, we partner with vendors who share our commitment to delivering 5-star experiences for our guests and owners. To ensure consistency and accountability, we track performance using a 3-Strike Policy. This policy applies to all vendors providing services on behalf of ACME.

Purpose

  • Maintain high-quality service standards.

  • Keep properties safe, clean, and guest-ready.

  • Ensure all partners are accountable to consistent expectations.

How Strikes Work

A “strike” is issued when a vendor fails to meet ACME’s service, safety, or communication standards.

Strike Types:

  • Standard Strikes: Recurring quality issues or missed expectations.

  • Major Strikes: Serious issues that put guests, properties, or ACME’s reputation at risk.

Consequences:

  • 1–2 Strikes: You’ll be notified and asked to take corrective action immediately.

  • 3 Strikes (any mix): Removal from servicing the effected property. Access will be revoked.

  • 3 Major Strikes: Termination of your contract.

  • Immediate Termination: Single violation posing serious safety or reputational risk.

Examples of Standard Strikes

  • Incomplete or poor-quality work.

  • Leaving property disorganized or improperly set up.

  • Improper storage or use of supplies.

  • Failure to report damages, safety hazards, or missing items.

  • Not following the agreed scope of work or checklist.

Examples of Major Strikes

  • Leaving doors or windows unlocked.

  • Missing or abandoning a service appointment.

  • Negative or unprofessional interaction with guests or ACME staff or owners.

  • Repeated guest complaints or consistently low performance scores.

Immediate Termination Examples

  • Any action that risks guest or staff safety.

  • Any action that causes significant reputational harm to ACME.

Vendor Expectations

To stay in good standing:

  1. Complete all work according to ACME standards and checklists.

  2. Communicate any delays, damages, or safety concerns immediately.

  3. Maintain professionalism in all interactions with guests and staff.

  4. Respect property security at all times.

  5. Follow invoice and documentation procedures.

Reminder

This policy is not punitive — it’s designed to protect guests, owners, and vendors who meet ACME standards. Vendors who consistently meet or exceed expectations will remain in good standing and may be prioritized for future work.