The Amenity Assurance Program is designed to protect your revenue, improve guest satisfaction, and ensure your home consistently delivers what is expected and advertised. While amenity assurance is contractually the owner's responsibility, ACME provides a complimentary service to help manage this for you. As part of the program, we visit the home to conduct a full inspection. During this visit, we inventory the space, reorganize key areas, declutter as needed, and evaluate the condition of your guest essentials.
If anything is missing, outdated, worn out, broken, or no longer meets brand standards, we will install replacements on the spot to protect upcoming reservations and ensure your home is guest ready. Your home will then earn the Amenity Assurance Badge, which is displayed on your listing and proven to increase guest confidence and booking conversions.
If for any reason you don’t wish to keep the items we’ve installed, you have 30 days from the initial installation to return them. Returned items must be in complete sets, undamaged, and delivered to our local warehouse. You’ll also need to send photos of the replacements you installed in their place. Once verified, we’ll issue a full refund for the materials and charge only a $100 labor inspection fee.
360 Service Bundle
Owners enrolled in our 360 Service Bundle enjoy an automatic $300 annual discount toward any Amenity replacements.
If you’re not yet enrolled, now is the perfect time: sign up and you’ll lock in $300 in savings on next year’s replacements. Most of our top-performing properties already benefit from this bundled care—don’t miss out on the simplicity and value it delivers.
Explore 360 Service Bundle benefits
Why Opt Into ACME-Facilitated Amenity Management?
We strongly encourage owners to opt in for ACME to facilitate the Amenity Assurance Program. By doing so, you benefit from our high-quality, tested, and professionally designed inventory. These items are always in stock, allowing for fast, on-the-spot replacements whenever needed—without delays or sourcing issues.
In contrast, if you prefer to install your own items, be aware that deficiencies may require us to replace entire sets to maintain visual consistency and guest expectations. This can become costly and time-consuming. With over 400 amenity items required in a standard home, it is nearly impossible for most owners to manage these remotely.
By using ACME’s standardized amenity items, replacements are quick and seamless. Our field teams carry all essential stock in our vans, enabling efficient one-for-one swaps that maintain a polished and consistent guest experience.
Our business model relies on standardization because it prevents daily disruptions. Custom or one-off items often result in prolonged and expensive recoveries. For example, replacing a unique patio umbrella that’s out of stock may cost over $200 in staff time alone due to sourcing, delivery, and coordination.
We understand that design is important, and we encourage personal touches—just not in areas prone to high wear and tear. Please reserve your design flair for durable items like rugs, furniture, art, tile, and landscaping. For high-usage guest essentials, we recommend using standard items that are easy to maintain and replace.
1. What You Should Expect Next
Here’s what to expect after your property is scheduled for the Amenity Assurance Inspection:
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Step 1: Inspection – We’ll schedule your inspection and conduct a full inventory and evaluation.
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Step 2: Notification if Exceeding Threshold – If the cost of replacements exceeds $400, we will notify you via text message and include a link to the detailed report.
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Step 3: Installation – We will proceed with the installation to ensure your home is guest-ready.
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Step 4: Final Report – Once the installation is complete, we will email you a final summary report detailing what was installed and replaced.
2. Missing Basics Hurt Guest Satisfaction
Imagine being a guest:
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You bought a bottle of wine, but there’s no corkscrew.
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Dinner is ready, but there are only 3 forks for your group of 6.
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You open 5 drawers before finding a rusty can opener.
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Knives are dull. The measuring cups don’t match. Not enough wine glasses for your group.
👉 These frustrations quickly add up.
And they lead to:
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Negative reviews
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Late-night guest calls
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Emergency dispatches
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Refund requests
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Lost future bookings
The truth is:
Amenity-related complaints are one of the most frequent guest complaints in the vacation rental industry, but they are also the easiest to prevent.
And guests notice:
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80% of guests inquire about amenities before booking.
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Homes with the Amenity Assurance Badge see 30% higher booking conversion rates.
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Homes that pass the inspection consistently earn better reviews, ratings, and repeat stays.
To proactively prevent these issues, ACME requires the Amenity Assurance Inspection for every home in our portfolio.
3. Why This Matters: Protecting Your Investment
By participating in the Amenity Assurance Program, you are:
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Increasing your booking conversion by up to 30%
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Reducing refunds, complaints, and negative reviews
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Increasing your property's review scores and guest satisfaction
The Amenity Assurance Inspection isn’t just about meeting a checklist — it’s about meeting guest expectations and protecting your long-term success.
Questions?
For questions about the Amenity Assurance Program or your upcoming inspection, please review this FAQ Knowledgebase or contact us by submitting a form at https://support.acmehouseco.com/owner-partners/kb-tickets/new