Guest Issues - After Hours
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      1. Best Practices & Standard Operating Procedures
      2. Property Agents
      3. Guest Issues - After Hours

      After hours- Broken window

      This is how you address broken glass or window while guest is in the home.

      • Step 1- . What is broken, how did it break? Is everyone okay? Confirm that everyone is okay & not hurt. If someone was injured, advise them to seek medical attention asap.
      • Step 2- Create a detailed work order and have Mr.Goodboys stop by asap. ALWAYS TAKE PICTURES & INCIDENT REPORT IF GUEST WAS HURT.
      • Step 3- Board up the broken door/window. Clean up all glass, dispatch housekeeping if needed. 
      • Step 4- Send all the details to owner services and management.  MUST SEND A VERY DETAILED EMAIL, INCIDENT REPORT & PICTURES. 
      • Step 5- Follow up with the guest on their status & update on repair. DO NOT BRING UP COMPENSATION
      • Step 6- Work with Owner Services & start calling and scheduling vendors to replace the damaged door/window asap.