Best Practices & Standard Operating Procedures
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Property Agents
Company Processes
Onboarding & Property Management
Guest Stay
Human Resources
Portfolio Development
Onboarding
Property Agents
Guest Requests & Concierge Items
Guest Issues - Normal Hours
Guest Issues - After Hours
Vendor Dispatch
SOFTWARE USE
Owner Services
Requirements for homes
Minimum Furnishing
Pool & Spa
Billing
Electric Car Charging - Ok2Charge
System How to's
Breezeway Desktop - How Tos
Slack
Hubspot
Expensify
Track
Reservation Sales
Marriott
Plum Guide Booking
Airbnb
VRBO
City Contracts
Reservation How To
Reservation Cancellation - All Sites
Refunding a guest
Track
Marketing
Marketing Operations
Accounting
Operations SOP's
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Best Practices & Standard Operating Procedures
Property Agents
Company Processes
Onboarding & Property Management
Guest Stay
Human Resources
Portfolio Development
Onboarding
Property Agents
Guest Requests & Concierge Items
Guest Issues - Normal Hours
Guest Issues - After Hours
Vendor Dispatch
SOFTWARE USE
Owner Services
Requirements for homes
Minimum Furnishing
Pool & Spa
Billing
Electric Car Charging - Ok2Charge
System How to's
Breezeway Desktop - How Tos
Slack
Hubspot
Expensify
Track
Reservation Sales
Marriott
Plum Guide Booking
Airbnb
VRBO
City Contracts
Reservation How To
Reservation Cancellation - All Sites
Refunding a guest
Track
Marketing
Marketing Operations
Accounting
Operations SOP's
Property Agents
Best Practices & standard operating procedures on how to handle guest issues as they arise
Breezeway text templates
Breezeway work order text
Breezeway- Building Property Profile
Homes with Nearby Construction
Breezeway - How to properly create a Task and communicate back with an owner?
Breezway work order details
HVAC System Older than 12 years - Will Acme?
Track for Property Agents
How to Navigate Point Central
Guest communication
Property Agent Ordinance Calls
What are ACME House Company Brand standards?
GUEST FAQ
Complaint of Guest Disruption - Without Citation
Balloony Tunes x Legendary Moments
Relocating a Guest: Property Failure
Owner Acknowledgement Email
Prospective Owner Call
Reported smell of natural gas or potential leak
Smoke or Foul smell in a home
Commission on cancelled/relocated reservations
Guest Requests & Concierge Items
Early arrival/ late departure
Flannery Exchange Day Use For Guests or Owners Outline
Guest Issues - Normal Hours
City of Palm Springs Calls for Vacation Rental Complaint - Return call 15 minutes
Breezeway responsibilities
Relocating guest
Pool Heater Fail
Power outage
Point Central: Temporary Temprature Changes
See more
Guest Issues - After Hours
Alarm going off
After Hours- Compliance Citation/ Eviction
After hours- Broken window
After hours- Lock out
After hours- Plumbing backup
After Hours A/C fail
See more
Vendor Dispatch
Steps on dispatching a vendor
SOFTWARE USE
Breezeway Directions for Setup, Use, Troubleshoot