After hours- Lock out

This is how you handle a guest being locked out of the property after hours.

• Step 1-  Confirm the location of the problem (garage, front door, laundry, back door ect..)  Is the keypad making noise?  Make sure they are using the keypad correctly, after entering the code they must press the check mark or asterisk on the bottom left corner. The keypad will stop working if the hub is disconnected or if it has low battery.
• Step 2-   Give them the point central after hours guest emergency code :930917. Please let the guest know that this is a temporary code that will only work for a few hours. If the backup code is not working for them, give them instructions on how to access the lock box for the keys to the door. 
• Step 3- If the above steps are not working to get the guest in the home, create a very detailed work order with all of this information and have Mr. Goodboys stop by asap. 
• Step 4- Remember the guest is waiting outside, they are probably hot/cold and frustrated with the issue. Please be understanding and keep them updated.
• Step 5- After they are in the home, let them know a Acme technician will stop by in the morning to address the keypad. Proactively offer lunch/dinner for the inconvenience.