Amenity Assurance Inspection & Installation Process

Amenity Assurance Inspection Process

🔹 Path 1: ACME Provides & Installs All Items

1. Do a Full Inventory
   
   • Review all required amenities.

1. • Check that items are in good condition and functional.
     
     
2. Reorganize if Needed
   
   • Group similar items together (e.g., flatware, cups, plasticware).
     
     
   • Make layout logical and safe — no glass on high shelves.
     
     
3. Label All Cabinets and Drawers
   
   • Start with cabinet #1 at the bottom right of the kitchen.
     
     
   • Work upward and across.
     
     
   • Label every cabinet/drawer with a number sticker (interior corner, visible for staff only).
     
     
4. Install Needed Items (Up to $300)
   
   • You are pre-approved to install/replace items up to $300.
     
     
   • Use only ACME standard items — no mismatches.
     
     
5. Document the Setup
   
   • Take clear photos of each drawer/cabinet with the installed contents. 
   • Edit the photo and add its individual number

1. • Upload all photos to Elements in Breezeway under the Amenity Assurance section.
     
     

🔹 Path 2: Install is over $300 and owner pushes back 

Follow Path 1:

1. Do a Full Inventory
   
   • Identify all missing or non-compliant items.

1. Reorganize if Needed
   
   • Group like items, organize drawers logically, ensure safety.
     
     
2. Label All Cabinets and Drawers
   
   • Number every drawer/cabinet starting at the bottom right of the kitchen.
     
     
3. If Missing Items Total Over $301
   
   • Move forward with the install
   • Inform the owner
   • If the owner pushes back, send them this KB

 Important: We do not accept split installs or shipments from owners to the warehouse.
Any exception must be approved by the Jocelyn/Mike 

🎯 Goal

Create a clean, logical, and guest-friendly kitchen layout that’s safe, easy to navigate, and consistent across all ACME homes.

🧭 Recommended Layout by Zone

🔹 Drawer Layout

🔹 Cabinet Layout

🔒 Heavy or breakable items (glass pitchers, mixing bowls) should always be stored in lower cabinets for safety.

🔸 General Notes & Rules

• Do not place heavy or glass items in upper cabinets. These must be stored in safe, easily accessible lower cabinets or drawers to prevent injury.
• Organize the kitchen in a logical and guest-friendly way. Group similar items together (e.g., flatware, baking tools, drinkware).
• Use proximity logic (e.g., pool-safe items near the exit to the pool, knives near prep area, coffee supplies near coffee machine).
• Some kitchens have limited space — use your best judgment to maximize usability and neatness.
• Every item must be in good working condition. Damaged, stained, broken, or mismatched items must be replaced.
  
• All items on the Amenity Assurance list are required. This is not a pick-and-choose program.
• If an owner declines to replace required items, immediately escalate to your manager for resolution. Do not leave items missing without reporting. Still install everything
  
• We do not allow 50/50 installs. One party (either the owner or ACME) must handle all procurement and installation.
• We do not accept shipped items from owners to the warehouse.
  
• Properties on the 360 Bundle Plan are entitled to $300 worth of replacements per year.
• If unsure whether the property is enrolled in the 360 Bundle, verify before billing or escalating.
• Keep similar items together (group by function).
• Place items where guests expect to find them.
• Prioritize accessibility and safety.
• Ensure all cabinets and drawers are labeled with their assigned number.
• Avoid overstuffing or cluttered storage.