Annual Tune-Up & Summer Preventive Maintenance Program

Annual Tune-Up &

Summer Preventive Maintenance Program

Annual Tune-Up

A note from Jake Cormier, ACME's Director of Property and Field Operations

Hello ACME House Company Owner Partners!

It's that time of year when we get your home ready, clear the list of repair items that were stockpiled during the season, perform preventive maintenance, and ensure safety items are operational. The off-season is the right time for doing it all at once, and a few trips slash the cost to our owners. If you have joined us in the last 6 months, these items were reviewed during your onboarding, and no need to check them again till the next cycle.

The Annual Tune-Up is about empowering our partners with choices and cost controls while empowering ACME to do right by owners by organizing things into a program we can perform for very little cost compared to the alternative.  The other reality is that this maintenance is not optional since when things fail, we will be there to handle it anyway.  Done preemptively, in the off-season, by a pro technician, this maintenance allows you to save time, money, and stress and increase guest experiences. Waiting until the items break, then having us handle it as an emergency, that’s for beginners; we are pros! 

The results are in! Last year's Data demonstrated that homes taking advantage of the annual tune-up averaged 64% less cost on work orders during the following year. Coupled with fewer refunds, better reviews, and more returning guests, this is a win all the way around.  

How will this work?  

Part 1:

We will go to your home, inspect, and handle a short list of safety and amenity items.  

Purpose: To limit our joint liability and meet the brand standards advertised in the Amenity Assurance Stamp on your property advertisements. Guests have come to rely on ACME for keeping promises about safety, reliability, and amenities. The cost to you is pass-through for labor and materials, nothing for management or communication. This is how we show up as your partner. 

Here is a small list of some of the items covered during this inspection:

• Batteries Changed Throughout (Locks, Sensors, Remotes, Fans, Safety Devices)
• Smoke & Carbon Monoxide Detectors Cleaned and Checked
• Dryer Vent Exhaust Inspection
• Drains Cleaned for Debris and Treated
• Refrigerator Coils Cleaned and Water Filter Replaced
• A/C Filter Checked and Cleaned
• Fire Extinguisher(s) Checked
• Correction of Deficiencies in Amenities 
• Pool Systems & Landscaping Checked
• Video completed & report provided to the owner with any deficiencies other than the ones above

Cost

Part 2:

In addition to the above, a video inspection and cost estimates for items that are not preventative, safety, or amenity-related (items not covered in our initial visit) will be presented to you in a ticket. 

These items are brand standard affecting and are required to be completed at some point. However, for these, you have the option of handling them yourselves. ACME is in the best position to handle these items for you, and we feel no one can do better than our team. But ultimately, it is up to you whether you take advantage of our services or not. We will ask you to complete these items and self-attest to completion prior to November 15th, 2024.

Other services offered during Summer Tune-up while we are there are:

• Hot Water Heater Service, Tank and Flush - $125 
• Tankless Hot Water Heater Service and Clean - $190
• Dryer Exhaust Vent Cleaning - $145 
• Complete Deep Clean: Top to bottom of the property by Housekeeping, including windows, light fixtures, descaling, and all the details that should be done annually. Cost is 3 Bedroom - $350; 4 Bedroom - $450; 5 Bedroom - $500. The Complete Deep Clean will bring your house back to almost new condition 

Statistics on Dryer Vent Cleaning and Fires:

DRYER VENT LINK:

Reasons to Flush and Clean Your Hot Water Heater:

HOT WATER HEATER LINK:

In Conclusion

If there is anything beyond our reach to complete while we are in your home, you will receive an inspection video, which will be sent to you via text and our ticket system, along with a labor estimate at a reduced rate (plus materials).

You will need to decide whether you want our team to complete the items or if you would prefer to handle them on your own. We aim to begin repairs at least 48 hours after sharing the work order and video with you. 

Feel free to respond to the ticket or text with any questions or concerns. If needed, please ask to be transferred to Jake Cormier, our Director of Property and Field Operations, or Amanda Turner, our Project Manager/Administrator. Both are available Monday through Friday from 8 a.m. to 5 p.m., and feel free to email anytime (response generally within 24 hours).

We understand that these work orders coincide with the slow season, but addressing them now ensures savings and prevents issues from arising later on.

Thank you for your partnership with ACME and for entrusting us with your property!

Sincerely,

The Property Operations Team at ACME House Company