Breezeway Directions for Setup, Use, Troubleshoot.
Please see directions for set up, use and troubleshooting. We are Breezeway Enthusiasts! It helps us be number one in the industry when we use it correctly. If anything in these instructions is not accurate, please notify Mike Flannery to fix.
Phase 1: Setup & Basic Navigation
Getting started with Breezeway
We have organized our Help Guides into three phases:
- If you have just started using Breezeway, we suggest starting in Phase 1.
- Administrators will want to complete these three phases consecutively.
- Other team members will be primarily utilizing Phase 2 and parts of Phase 3.
If you have any questions about the setup process, please contact us at: +1.857.600.2799 ext. 2
Setup and Settings
- Setting Up Your Individual and Company Profile
- Inviting Team Members to Breezeway
- Notification Preferences
- Notification Preferences for Reps
- Breezeway Settings
- Default vs. Automatic Check-in and Checkout times
- User Availability & Work Days
Property Information
- Property Attributes
- Building Property Profile
- Property Elements
- Associating Property Photos with Elements
- Enabling Property Details in the Mobile App
- Updating Property Information in Bulk
Phase 2: Templates, Workflows, & Scheduling
Using the system to schedule tasks and assign them to staff
Templates
Template Modifiers
Scheduling and Automated Workflows
- Scheduling Tasks
- Automated Workflow Settings
- Automated Workflows: New Reservation, Occupancy & Vacancy
- Automated Workflows: Repeating Tasks
- Dynamic Scheduling FAQ
Schedule & Dashboard Navigation
Reservation Table
Additional Scheduling Functionality
Phase 3: Managing Tasks, Generating Exports, & Task Reports
Creating Reports for Homeowners, & Recommended Best Practices
Managing and Exporting Tasks
- Reported Issues
- Navigating the Task Lists
- Customizing Task Columns
- Exporting Tasks Reports
- Exporting Tasks to your PMS / Export to Partner
- Deleted Tasks
Task Details and Reports
Breezeway's Mobile App
How to use Breezeway's Mobile App - Available in the Apple Store, Google Play Store, and Amazon Devices
- The Mobile App: Completing Tasks & Reporting Issues
- Change the Breezeway App to your preferred language (ES 🇪🇸/PL 🇵🇱/DK 🇩🇰/DE 🇩🇪)
- Enabling translation in the Breezeway App
- Enabling Location Services for Map Dashboard
Representatives
- Mobile App Training Video
- Mobile App: Completing Tasks
- Mobile App: Navigating Tasks
- Mobile App: Reporting Issues
- Mobile App: Adding Comments
- Accessing Property Details from the Mobile App
- Mobile App: Supplies
- Where can I see my unscheduled tasks?
Administrator and Supervisors
- Mobile Dashboard
- Mobile App: Create a Task for Admins/Supervisors
- How to assign open tasks and existing issues and completing them in the app
For Service Partners: Getting Started with your Breezeway Account
Inviting Service Partners and setting up a Service Partner account
- Setting up Service Partners
- Account & Company Profile - Service Partners
- Managing Tasks - Service Partners
- Accepting Jobs & Using the Schedule - Service Partners
Breezeway Messaging
Everything Related to Breezeway Messaging
- Suggested Replies
- SMS Templates
- How to Grant Users Access to Messaging
- Enabling Properties to Receive Auto-Messages
- Custom Stay Messages
- Gap Night Messaging
- Task Messaging
- Bulk Messaging
- Away Responder
- Managing your Messaging Inbox
- Managing Holidays & Office Closures with Messaging
- Property 'Ready' Guest Auto-Message
- Messaging FAQ
Breezeway Messaging App
Breezeway Guide
- Breezeway Property Guide
- Share the Property Guide with Guests through Breezeway Messaging
- Guest Reported Issues
Additional Features
Property Features, Task Features, Supplies & Inventory Management
Property Features
- Groups
- Setting up and Managing Property Tags
- Setting Up Property Statuses
- Interpreting and Managing Property Statuses
Tasks Features
Setting up and Managing Task Tags
Supplies and Inventory Management
FAQ and Common Issues
General FAQs
Breezeway Desktop
- Deactivating and Reactivating Properties
- How do I add Property Tags, Buildings, or Groups in Bulk?
- How do I delete or edit a recurring task?
- How do I view the Reservation History?
- How do I change my Property Name/Information?
- How do I change a User's Role?
- 3 reasons why you can't see your property
- How do I view the Task History?
- How do I delete a property from Breezeway?
- Why can't I see a user on the Map Dashboard?
Breezeway Mobile
Breezeway Users
- Account Access / Resetting or Changing Your Password
- Re-inviting or re-activating a Breezeway profile
Breezeway en Español
Artículos y videos sobre como utilizar Breezeway