Breezeway - How to properly create a Task and communicate back with an owner?

How to properly create a Task and communicate back with an owner?

Step 1 - Gathering Information About the Issue

Example of Issue: Guest Damage Item or Wear/Tear of an Item that is not up to Guest Standards

1. Google Lens
   1. Gather the information / replacement as best as possible

How to Handle Damage?

1. Start to Create a Breezeway Task (End Result = Sending a Breezeway Report Link via Text to Owner)
   1. If Damage (Need to get Approval First in Slack)
      1. Create Task
         1. Make sure you have Noun + Verb for item (Glass - Broken)
         2. Update the Summary with the Description (So the Owner can see this in the Report)
         3. Add Task Tag that's appropriate
      2. Post the Task URL to "damage-channel"
      3. RULES: IF/THEN
         1. If Google Lens you can find exact match and less then $200 and no one response within 15 min of posting to Channel, then YES Proceed
         2. If not Google Lens you can't find exact match and less then $200 and no one response within 15 min of posting to Channel, then YES Proceed
         3. If over $200 and no response within 15 min then HOLD if not Guest Affecting or Escalate to Property Agent team via call to get Management involved
      4. NOW THAT YOU HAVE APPROVAL - Texting the Owner
         
         1. Lookup Owner Contact information 
            1. Properties >> Profile >> Bottom of List Copy Phone #
            2. Go to "Messaging" and Paste Phone number in New Message
            3. Select the "Text to Owner - Guest Damage"
            4. Go back to the Task and  

1. 1. If Wear & Tear or Urgent
      1. Create Task 
      2. Look up replacement cost or strategize on ideas for the Owner
      3. Find the Owner Information to prep for a Text Message to an Owner
      4. Text the Owner the Report Link with the link to the item that you found via Google Lens.