Guest Damage Process internal

See this link for the policy https://support.acmehouseco.com/knowledge-base-internal/damage-waiver

Step 1 - Did the current guest damage or was it existing?

Step 2 - How did it happen?

Step 3 - Request picture

Step 4 - Is an incident report needed? someone was hurt?

Step 5 - Google lens the replacement

Step 6 - Does it look intentional, accidental from guest or wear & tear

Step 7- Create a work order, document everything

Step 8 - Send work order link to Damage channel & tag Jocelyn/Jake for review

Step 9 - Send report link to owner

Step 1 - Request picture

Step 2 - Google lens the replacement

Step 3 - Does it look intentional, accidental from guest or wear & tear

Step 4- Create a work order, document everything, add hubspot link

Step 5 - Send work order link to Damage channel & tag Jocelyn/Jake for review

Step 1 - Take picture

Step 2 - Google lens the replacement

Step 3 - Does it appear repairable

Step 4 - Does it look intentional, accidental from guest or wear & tear?

Step 4- Create a work order, document everything, (add hubspot link if one)

Step 5 - Send work order link to Damage channel & tag Jocelyn/Jake for review

Step 6 - Text report link to owner

Step 1 - Take a picture

Step 2 - When was this noticed

Step 3 - Was it guest damage or wear & tear

Step 4 - Send detailed info to ACME

ACME - Follow property operations process