Guest Issues - Normal Hours
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      1. Best Practices & Standard Operating Procedures
      2. Property Agents
      3. Guest Issues - Normal Hours

      Power outage

      This is how you address a power outage while property is occupied.

         
            Step 1- Ask the guest, Did the whole property loose power? or What areas of the home lost power? If the property has partial power, IT IS NOT A POWER OUTAGE! You need to contact an electrician. If the whole property lost power, please use the link below to find or report the power outage. 

                    https://www.sce.com/outage-center/check-outage-status

                    • Step 2-  Once you confirm that it is in fact a Edison power outage, please share the link above with the guest so they can check/ sign up for updates. Explain to them that unfortunately we have no control over these unexpected power outages.
                    • Step 3- If the power outage is going to last over 5 hour please apologize, empathize and offer the guests some coolers for their food, let them know we have a work space available for them, offer some ice cream.