- TURN- no late check out or early check in available. ( a turn is when a guest leaves at 10am and a new guest arrives at 3pm on the same day) Housekeeping will not have enough time to prepare the house if this rule is broken.
- READY - Bold dark green work orders from housekeeping & PC ARE DONE . If the work orders are dark great(complete) the property is ready for the arriving guest & a early arrival is available.
- NOT READY- light green, red or blue work orders from housekeeping or maintenance means the property is not ready for guest.
- If there is 1 day in between reservations than the current guest has the option of having a late departure.
- Departures have 30 minute grace period
- Check-ins have the option of entering as early as 11am only if the property is ready and you must bill $99
- If the home is ready & the guest agrees to the fee, please inform reservations so they can process the charge.
- Always update the guest point central code time
- Always notify housekeeping
EARLY CHECK IN AVAILABLE
Hi GUEST NAME,
We are looking forward to having you stay with us. An early check in is available for a fee of $99 +tax for an 11am arrival. We are very happy to bring in additional staff to have it ready early. Please confirm if you would like to have a prioritized early arrival. Thank you. Have a great day and stay safe.
LATE CHECK OUT AVAILABLE
Hi GUEST NAME,
Thank you for staying with us. A late check out is available for a fee of $99 +tax until 3pm. We charge a fee in order to reschedule our team and bring in additional team members to ensure property is ready for the next guest. Please confirm if you would like to have a late check out. Thank you. Have a great day and stay safe.
Not available-
Hi GUEST NAME,
We are looking forward to having you stay with us. Unfortunately a late check out is not available at the moment do to availability of the home. We would be more than happy to extend your checkout an additional 30 minutes. I hope that helps, have a great day!