Property Agents
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      1. Best Practices & Standard Operating Procedures
      2. Property Agents

      GUEST FAQ

      1. Booking and Check-In:

      • Q1: How do I book your vacation rental property?

        • A1: You can book our properties through our website. 

      • Q2: What is the check-in/check-out process?

        • A2: Check-in time is typically at 3:00 pm, and check-out time is at 10:00 am. Detailed instructions will be provided in your booking confirmation email.

      • Q3: Do you offer early check-in or late check-out options?

        • A3: We may be able to accommodate early check-in or late check-out upon request, depending on availability. There is an additional fee of $99.00 plus tax. Please contact us in advance to discuss this.

      2. Accommodation Information:

      • Q4: What amenities are included in the rental?

        • A4: Our rental property includes fully equipped kitchen, Wi-Fi, TV, linens, towels, etc.. You can find a complete list on our website.

      • Q5: Is the property pet-friendly?

        • A5: Some of our properties are pet friendly, and other unfortunately are not. You can verify if a property is pet friendly on the property listing on our website.  

      3. Payments and Fees:

      • Q6: What is your cancellation policy?

        • A6: Our cancellation policy varies depending on the booking platform. Please refer to the platform you used for specific cancellation terms.

      • Q7: Are there any additional fees or taxes?

        • A7: The additional fees vary depending on the booking platform. Our more common additional fees are early arrival, late departure, pool heat, pets, etc..

      4. Guest Guidelines:

      • Q8: What are the house rules for your property?

        • A8: We have specific house rules, including noise restrictions, smoking policies, and maximum occupancy per Palm Springs Vacation Rental City Ordinances. Please review these in the rental agreement provided at the time of booking.

      • Q9: Can I have visitors during my stay?

        • A9: Yes, Please let us know if you plan to have visitors, and refer to the house rules for any restrictions.

      5. Maintenance and Assistance:

      • Q10: What should I do if something breaks or goes wrong during my stay?

        • A10: Contact our guest services team at via call (760) 800-0661 or via text (760) 606-7306, and we will address any issues promptly.

      • Q11: Do you provide cleaning services during the stay?

        • A11: We may arrange a mid stay clean between the guest and vendor, additional fees very depending on the property. 

      6. Contact Information:

      • Q12: How can I reach your guest services team?
        • A12: You can contact our guest services team at vis call (760) 800-0661, via text (760) 606-730.

      7. Local Attractions and Recommendations:

      • Q13: Can you recommend local restaurants, activities, or attractions?
        • A13: Certainly! We provide a guest guide in the property, and our website offers local recommendations and tips to enhance your stay.