Process for informing owners and guests when there is construction near a home that may disturb guests.
Nearby Construction Policy
Process for when a guest, owner, vendor, or field team report construction nearby, possibly guest effecting due to the noise.
Construction is a delicate situation as we have zero control over it, yet it has all the power to affect a guest's stay.
Step 1: Gather all the Details
- If reported by a guest, ask as many questions as possible regarding the construction noise.
- Where is it located? To the left or right of the property? Front or back?
- What sounds can be heard? Hammer, electric saw, jackhammer, etc..
- What type of construction does it look like?
- Property Agents will create a work order if there isn't one already. The Inspector/Tech will take pictures and speak to anyone on site who can give us an idea of the scope of work and any timelines. If no one is present on site, they will take a picture of the contact info usually posted on a sign or fence somewhere on the property so we can call for more information.
Step 2: Communicate Clearly
Send the work order to reservations if the construction will impact future guests.
Property Agents will communicate construction details with guests in-house. Reminder: Construction is permitted in in Palm Springs Monday - Friday from 7am to 7pm, Saturdays 8am to 5 pm, and not permitted on Sundays/Holidays. ACME has no control over construction and we do not negotiate compensation for construction. (If jackhammering is involved escalate to management)
If the construction is going to be an ongoing issue, we can contact the owner and let them know about the situation and suggest to the owner to lower rates (usually 20%) and add to the property listing information regarding the construction. Presently we are adding:
“*** PLEASE NOTE ***
There is currently construction located near this vacation home. There may or not be construction noise during your stay. The current discounted pricing reflects any potential inconvenience due to the nearby construction.”
- Reservations will contact all upcoming guests and explain the situation, emphasizing that we do not know if there will be noise during their stay, but it is possible. Offer a 20% discount to stay or relocate the guest if that is what they want.
- Reservations will contact guests arriving within the next 4 weeks and continue contacting guests who fall into the 4-week window.
- Reservations will be requested from PA regular updates to determine when we should shorten the notification window (maybe guests arriving within 2 weeks should be contacted, not 4 weeks) as construction enters different phases or wraps up. Reservations will use their best discretion when working in times of low availability and will notify guests who should be contacted sooner rather than later due to the possibility of having no alternate homes to offer.
- Once construction has ended or reaches a point where it is no longer a potential nuisance to guests, we will remove the construction call out in the property listing.