how to merge tickets in hubspot
https://knowledge.hubspot.com/tickets/merge-tickets
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- Contacts: In your HubSpot account, navigate to CRM > Contacts.
- Companies: In your HubSpot account, navigate to CRM > Companies.
- Deals: In your HubSpot account, navigate to CRM > Deals.
- Tickets: In your HubSpot account, navigate to CRM > Tickets.
- Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.
- Click the name of the record that will be considered your primary record.
- In the left panel, click the Actions dropdown menu, then select Merge.
![merge-record](https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/merge-record.png?width=400&height=367&name=merge-record.png)
- In the dialog box, click the dropdown menu, then search for and select the record to merge into the primary record.
![merge-dialog-box](https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/merge-dialog-box.gif?width=688&height=473&name=merge-dialog-box.gif)
- Once you've selected your secondary record, click Merge.