Patio furniture cover policy
ACME's supports owners, desiring to protect all of your investments as long as it is economically feasible and operationally possible for us to do so. Acme agrees, upon written request by the owner to implement a furniture cover template for your home departure cleaning inspection, and guest arrival inspection, to allow for our teams to cover your furniture. Owner agrees to comply with the outline below, in writing. Acme will install patio covers if there's a 7-day+ booking gap from departure to arrival, this is the only gap we offer. Agreeing to this means owner understands and you agree with this program as described. Please send this KB to owner requesting, in a ticket with a corresponding name, ask them to acknowledge the program as designed.
Acme requires all covers to be provided by owner, as well as an outdoor storage/chest, big enough for the covers, in a convenient area near the furniture. If multiple areas need covers and are further than 25 feet distance from each other, each area needs a different storage in order to easily distinguish which cover goes on what.
The property's housekeeping vendor will install the cover upon cleaning service after departure, and an ACME inspector will remove and place it in its storage for guest arrival.
Cushions/furniture cannot be relocated into the garage or other areas of the home for storage as this adds costs to the cleaning, and annually can exceed the cost of replacement cushions.
Furniture covers are not guest damage if they get misplaced or get damaged.
Acme recommends managing your expectations that we will get this right about 60% to 70% of the time. Many times we think there is an arrival within the 7 day window, then there is not, or the vendor forgets during cleaning and does not tell us. This should not be considered a pinky swear blood brother till death do us break it type of promise, its a "we will do this most of the time for you our partner" type of promise.
Example picture of a yard storage chest below:
