Pre-Live Reservations/Revenue Meeting

Onboarding Owner Information - Going Live

Introduction
- Welcome again to Acme House Company! We are excited to announce that your home is on the verge of going live on our website and with our travel partners. We are finalizing all details to ensure a smooth and successful launch.
- During the initial period, we emphasize the importance of allowing your property to establish itself. This time is crucial for partner site algorithms to elevate your home’s visibility in search results. As your property receives more views and positive reviews, it will gain traction in the marketplace. Patience is key as visibility and booking rates typically improve as your listing matures and accumulates guest interactions.
- This article and associated videos will provide an overview of the essential tools we will be using to manage your property, including the Owner Portal, Dynamic Pricing Tool, and Revenue Management features.
Owner Portal
- Accessing/Creating/Editing/Canceling Owner and Owner Guest Bookings
  - Access the owner portal by navigating to the Acme House Company website. Scroll to the bottom of the landing page and click on the "Owner Portal" link for direct access.
  - The first time you log in, select the "Forgot Password" option to receive a password via email. Use the email address you provided on your Property Profile form.
  - Login to the Owner Portal
  - https://www.loom.com/share/cda4f8c6a25549239559f1597549dc63
  - To create an Owner or Guest of Owner booking, navigate to "Reservations" in the upper left-hand corner of the reservation page. Then, click the large green "+New Reservation" button to begin. Select either "Owner" or "Guest of Owner" from the dropdown menu. Enter the check-in and check-out dates, and choose your unit from the dropdown menu. Add any relevant notes in the reservation note section to assist housekeeping in preparing the home for your arrival. Click "Create Reservation."
  - To edit an Owner or Guest of Owner reservation, click the "Edit" button next to the desired booking and make the necessary changes.
  - To cancel an Owner or Guest of Owner reservation, click the "Cancel" button next to the desired booking.
  - https://www.loom.com/share/c832bc38d4f047fc971fb9f5e1fe3ce6

- Statements
  - View your owner statements under the "Statements" tab. Download and review a statement by clicking the blue "PDF" button to the right of the desired statement.
  - https://www.loom.com/share/07fb0ef38ccf4afeba355bd93dca5a72
Discounts
- OTA’s (Online Travel Agencies like Airbnb, VRBO, Booking.com, etc.)
  - Why We Offer Discounts on Travel Partner Sites for Your Vacation Rental Home
    
    At ACME House Company, our goal is to maximize your vacation rental’s success by driving more bookings and increasing visibility. Partnering with travel sites and offering discounts is a key strategy that benefits your property in multiple ways:
    1. Boost Your Home’s Visibility
      Travel partner sites prioritize properties with strong performance metrics—such as frequent bookings and positive reviews—when ranking search results. By attracting more guests through discounts, we improve your property’s placement in search results, ensuring it’s seen by even more potential renters.
    2. Increase Bookings
      Discounts incentivize travelers to choose your home over the competition. More bookings not only generate higher revenue but also signal to algorithms that your property is popular and in demand, further boosting its ranking on partner sites.
    3. Encourage Positive Reviews
      Guests who experience seamless stays and value-added perks are more likely to leave positive reviews. These reviews enhance your property’s credibility and influence future travelers, while also reinforcing algorithm performance metrics.
    4. Create a Cycle of Success
      The combination of increased visibility, bookings, and reviews creates a positive feedback loop. More guests discover and choose your home, and its consistent popularity keeps it at the top of search results—benefiting both short- and long-term success.
    By leveraging these partnerships, we ensure your vacation rental not only stands out but also thrives in an increasingly competitive market.
  - New listing discounts are available exclusively for the first three bookings on each travel partner site. After your property secures three bookings on a specific site, the discount will no longer be applicable for subsequent reservations on that platform.
- Acme House Company Discounts
  - Why We Offer Internal Discounts for Your Vacation Rental Home
    
    At Acme House Company, our priority is to ensure your vacation rental home achieves maximum exposure, consistent bookings, and optimal revenue. Offering internal discounts is a strategic part of this mission, designed to deliver both immediate and long-term benefits for your property:
    1. Drive Occupancy During Low-Demand Periods
      Internal discounts help attract bookings during slower seasons or gaps in the booking calendar. This ensures your property remains competitive year-round, minimizing downtime and generating steady income.
    2. Encourage Positive Reviews
      Offering discounts can attract price-sensitive travelers who are more likely to leave positive reviews when they perceive excellent value for money. Positive reviews improve your property’s reputation, making it more appealing to future guests.
    3. Test New Markets and Strategies
      Internal discounts allow us to experiment with different pricing strategies, target new guest demographics, or promote your property on specific platforms. This helps us refine our approach to maximize revenue.
    4. Strengthen Brand Loyalty
      Discounts encourage repeat bookings and build guest loyalty, as travelers associate your property and our brand with value and exceptional service. Satisfied guests are more likely to recommend your home to friends and family, creating a ripple effect of demand.
    At Acme House Company, every decision—including offering internal discounts—is made with the ultimate goal of enhancing your property’s performance and profitability. These carefully planned incentives help create a thriving, competitive rental that attracts guests and delivers exceptional returns.
Revenue Management and Yearly Revenue Projection
- At Acme House Company, our main objective is to enhance the financial performance of your vacation rental property. During your decision to partner with us, we provided a calculated yearly revenue projection. This projection helps establish clear expectations and informs our strategic decisions. We concentrate on the overall annual performance rather than individual reservations. There may be instances when market conditions necessitate offering discounts, as well as opportunities to increase rates. Consequently, your nightly rate might vary with each booking.
  
  How We Achieve Your Revenue Goals:
  1. Dynamic Pricing Strategies
    We use advanced revenue management tools to optimize your nightly rates. By analyzing market trends, seasonal demand, local events, and competitor pricing, we ensure your property is always competitively priced to maximize occupancy and income.
  2. Proactive Marketing
    Our team implements targeted marketing campaigns across multiple platforms to boost your property’s visibility and attract the right guests. This includes professional listings, high-quality photography, and leveraging partnerships with travel sites to increase bookings.
  3. Monitoring and Adjustments
    The vacation rental market is dynamic, and we continuously monitor performance to ensure we’re on track to meet or exceed your revenue projection. Our team makes real-time adjustments to pricing, marketing strategies, and promotions to keep your property performing at its best.
  At Acme House Company, achieving the yearly revenue projection isn’t just a goal—it’s our commitment to you. With our expert revenue management and hands-on approach, your property is set up for sustainable success year after year.
Dynamic Pricing Tool
- We utilize a dynamic pricing tool called Wheelhouse, which secures the most competitive rates based on real-time market data. Wheelhouse adjusts pricing several times daily based on current demand. It’s important to note that it is uncommon for a new listing to experience an immediate surge in bookings.
How We Manage Contract Counts
- Per the Palm Springs Short Term Vacation Rental ordinance, there is a limit to the number of times a property can be rented, short term, per year. Contract counts are managed efficiently to ensure compliance and optimal operations. Adjustments to rates and minimum stays will be made to ensure your property is available for rent during the prime opportunities though out the year.
Guest Reviews on Acme Site by Their Friends & Family
- Encouraging friends and family who have had positive experiences at your property to leave a five-star review on the ACME website can significantly boost your booking potential. Once your property is live, guests can submit a review by navigating to the middle of your listing page on acmehouseco.com and clicking the "Submit Review" button.
Owner Support - Contacting ACME House Company

The new Owner Ticket Submission Form is now live! Homeowners can now easily submit all property-related requests through this dedicated form, which will streamline the process and ensure requests are promptly routed to the appropriate team at ACME.

Key Benefits:

Faster response times, as requests are automatically directed to the correct team.
Streamlined communication, with all details captured in one place for easy reference.
Enhanced tracking of requests for improved resolution and follow-up.
Greater efficiency in addressing maintenance, service, or other needs.

This form is designed to make managing your property easier, more efficient, and more convenient than ever.

Here is the Link to the Form

https://support.acmehouseco.com/owner-partners/kb-tickets/new