Steps on dispatching a vendor

• Most common vendor dispatches are for pool repairs/cleaning, plumbing, AC, pest control, landscape, appliance, electrician. 
• When dispatching a vendor always use the owners preferred vendor first. Owners preferred vendors information can be found on Breezeway. Property>about>notes (ex pic attached below). 

• Once you contact the owners preferred vendor you will create a work order with all the details. If the vendor did not answer, please leave a voicemail & a text message. Let him know he has 30 minutes to return your call or you will have to call a different vendor. Add this information in the work order. 
• If the owner does not have a preferred vendor or their vendor is not available for your service request please dispatch a vendor from Acmes vendor list (stored in the drive, link below). Share all of the information you have with the vendor. 

• The work order you create for this has to be very detailed.

1. Template- Vendor Dispatch
2. Task title- VD/ VENDOR NAME-ISSUE (EXP: VD/ Express plumbing- hot water)
3. Description- Very detailed description is mandatory. You must add how, what, when & where.
4. Schedule- Must be the due date/time of service request.
5. Assignee- Has to be yourself/who ever is requesting the service or who ever is handling this service request.
6. All & any updates have to be commented on the work order. 
7. Inform owner service department of the dispatch so they can prepare for approvals & inform the owner.