To ensure a successful collaboration, we kindly ask that you review and adhere to the expectations, insurance requirements, and policies outlined below:
Thank you for your interest in partnering with ACME House Company to provide your services. Please review this document thoroughly, as it outlines our standard vendor agreements and insurance requirements. Should you have any questions or need clarification, feel free to call/text us at (760) 537-6540
Insurance Requirements:
- General Liability Insurance: provide and maintain a minimum of $1 million in general liability, per occurrence and 2 Million aggregate insurance coverage.
- Workers' Compensation Insurance: provide WC with a minimum of $1million coverage if you have employees and/or make over $80,000.00
- W9: Vendors must fill out a W9
Failure to provide or maintain these insurance policies may result in no payment and/or the termination of our partnership.
Expectations:
- Professionalism: We expect vendors to maintain a high level of professionalism in all interactions with our team, guests, and property owners.
- Timeliness: Adherence to agreed-upon schedules and deadlines is essential to ensure smooth operations.
- Communication: Prompt and effective communication is crucial for addressing any concerns, changes, or inquiries promptly.
- Quality of Work: We expect vendors to deliver services that meet or exceed company standards and our specific requirements.
Payments & Invoices:
- Payment options: We do not process checks, all payments are made via ACH
- Breezeway Vendors: Payments are processed weekly (Monday-Sunday) for the previous week’s work.
- Invoice Vendors: Invoices should be emailed to ACMEHOUSECO@BILL.COM and may take up to 5-7 days for processing from the time they are received. Invoices need to include a work order number/PO#, correct address, and description.
- If invoices are sent to the wrong email address or have missing information we are not responsible for no payment or delayed payments.
Policies:
- Safety & Security: Prioritize the safety of our guests and properties while performing services.
- Breezeway System: For Breezeway tasks, work must be started and completed in real time, following checklists and requirements.
- Confidentiality: Any sensitive information must remain confidential.
- Alarms: If you trigger an alarm, immediately notify the office and contact the alarm provider to prevent dispatch. You are responsible for any fees if police are dispatched.
- Entering Properties: Shoe booties must be worn inside properties, and vendors may not use property amenities. If your service leaves any mess, you are responsible for cleaning costs.
- Damage or Burglary: Vendors are liable for any damage or theft that occurs while they are on the property.
- Repairs & Billing: Do not proceed with repairs without prior approval from ACME House Company or the property owner.
- Property Access: Vendors must not access a property without a scheduled task. For exterior work, remain outside the home unless given explicit permission.